Faq

Binary.com Shop – Frequently Asked Questions (FAQ)

Thank you for visiting the Binary.com Shop. We hope you find this section helpful in answering any questions you may have about buying and selling with us.


General

What is the Binary.com Shop?

The Binary.com Shop (or “Shop”) is an e-commerce site that enables clients, affiliates, content contributors, and developers to buy and sell all types of Binary.com trading tools, services, training guides, and branded merchandise.

Are all the products and services listed in the Shop owned and operated by Binary.com?

A number of products created by Binary.com are listed in the Shop, but most products belong to third-party sellers (or “Sellers”). Although we’ve taken great care to screen these Sellers, we strongly advise you to check the credentials of their apps and services before purchase. We are not affiliated with these Sellers, and their products are not endorsed, guaranteed, or approved by Binary.com.

 

For Buyers

What can I buy in the Shop?

Are you an active Binary.com client? Explore the Shop to find trading tools, training materials, branded gear, and more to help you look sharp and trade smart.

What payment options do you offer?

At the moment, only PayPal is supported. However, we are planning to add more payment options in the future.

I recently bought something from the Shop. When will I receive it?

All deliveries are handled directly by the products’ Sellers. Delivery times vary between digital products and physical products, as we explain below:

  • Applications and ebooks
  • In most cases, digital products such as apps, bots, and ebooks will be sent to you within two working days, after your payment has been successfully captured.

  • Physical products
  • Shipping and delivery times vary depending on the product’s size, quantity, and your location. Please look out for an email from the Seller with all the details.

    I haven’t received my product. What should I do next?

    In the rare case that you haven’t received the product or heard from the Seller after two working days, kindly contact the Seller directly. As a last resort, you can contact us at marketing@binary.com and we will follow up with the Seller on your behalf.

    I bought a product from the Shop recently, but I’m not happy with it. How can I get a refund?

    We’re sorry to hear that. However, our Terms of Service clearly state that returns and refunds are not allowed.

    But what if the product is defective?

    In the case that it is a physical product that is damaged during shipping, is defective, or is not the product ordered by you, please return it by mail to:

    Binary Group Services Sdn Bhd,
    C-13-02, iTech Tower,
    Jalan Impact, Cyber 6,
    63000 Cyberjaya,
    Selangor Darul Ehsan,
    Malaysia.

    Please follow the steps outlined in item 9.1.3 regarding Defective Content, in our Terms of Service in order to be eligible for a return and/or replacement.

    I bought a bot from the Shop, but I don’t know how to use it. Can you help me?

    Thank you for your purchase! Unfortunately, we do not provide customer support for apps developed and distributed by third-party Sellers. Please contact the Seller directly for help.

    Where can I find a Seller’s contact details?

    A Seller’s contact details can be found in their respective product listing page in the Shop.

    Are there any additional steps required to activate the applications I purchased from the Shop?

    Each application is different and may require different processes to activate. These additional steps will be provided to you on the product description page or the purchase confirmation email from the Seller after your successful purchase.

    How can I generate an API token?

    When you purchase certain products, you’ll need to generate an API token for the Seller to set up your application.  Please read the description for each product carefully before you buy, in order to see if this extra step is required.

    Follow the steps below to generate an API token:

    1. Log into your Binary.com account.
    2. Go to the API Token page.
    3. Name your token.
    4. Make sure the following boxes are selected: Choose Scopes →Read and Trade.
    5. Click on the Create button.
    6. Copy the generated token and email it to the Seller.
    7. Wait for the Seller to set up your application using your API token and deliver it to you.

     

    For Sellers

    What qualifications do I need to become a Seller?

    Anyone can become a Seller, provided they have a unique Binary.com tool, service or merchandise to offer our customers. Generally, we are always on the lookout for:

    What can I sell in the Shop?

    We welcome you to sell almost anything branded as Binary.com merchandise, including:

    • Desktop and mobile apps
    • Trading guides
    • Currency exchange services
    • Apparel

    How much can I earn?

    You will receive 80% of the sales revenue for each of your products sold — not to mention priceless exposure for your brand!

    How can I apply as a Seller?

    Visit the Shop’s Seller application page and create an account. All applications are subject to approval by Binary.com. We will notify you via email once your application has been approved. 

    Why can’t I access the Seller application page?

    Please clear your web browser’s cache and cookies, and try to visit the Seller application page again.

    I followed all the required steps, but my Seller application was still denied. Can I appeal this decision?

    We take great care in screening each and every Seller application, according to our own internal guidelines. If you feel that you have something unique to offer, we welcome you to contact us at marketing@binary.com to state your case.

    What can I do to make sure my product is approved for sale?

    We are always looking for quality products to enhance the buying experience in the Shop. Want to improve the chances of having your product approved? Follow our recommended guidelines below:

    • Perform quality checks to ensure no bugs or defects are present.
    • Specify if your product can be used by an international audience, or limited to certain markets. This will help to minimise confusion and ease any doubts the buyer may have.
    • Provide a concise description of your product, including its main objective, key features, benefits to users, contact details for technical support (including name, email, URL, and phone number) and pricing structure.

    My product was not approved for sale. Can I appeal this decision?

    Regrettably, some products may not meet the standards we require for the Shop. However, we welcome you to contact us at marketing@binary.com if you would like to discuss this further.

    How can I promote my products?

    There are two Shop features you can take advantage of to make your products easier to find:

    • Search – Make your products easier to find by using a few relevant keywords in your product description. Customers who are looking for specific items or features will use the Shop’s Search function, so you need to use the same words your customers use.

    • Social Sharing – Use the social sharing buttons to share links to your product. For instance, you can share a link directly in Facebook Groups that you’re a member of, or even Facebook Pages that you manage.

    How do I manage my products and orders?

    Log into your Seller account to manage all your products and orders.

    I received an email on payment capture from the Shop. What is it, and what should I do about it?

    When a customer purchases a product in the Shop, we need to verify that the payment has been successfully received. We refer to this verification process as payment capture. If you received an email that tells you the payment has been captured successfully, you must proceed to fulfil the order within 48 hours.

    How long do I have before I fulfil the order?

    You must fulfil the order within 48 hours. Should we receive any complaints of delayed fulfilment, we may take further action, including revoking your Seller account. 

    When will I receive my share of earnings?

    Binary.com finalises your earnings at the end of the month, and issues your payment within nine working days.